IT Management | FirstCall Facility Management

Technology & Smart Building Services

At Facilities Management, we go beyond traditional maintenance. We provide complete support for both your physical building systems and the technology that keeps your business running.

From HVAC and electrical to network-connected systems, we act as your single point of contact—so you don’t have to manage multiple vendors.

“We bridge the gap between IT and physical building systems—so everything in your facility works together.”

Our Services

IT & Network Support
We ensure your business stays connected and operational at all times.
- Internet & network troubleshooting
- Wi-Fi setup and optimization
- Router, switch, and firewall support
- Structured cabling (Cat6, fiber)
- Server room and network rack setup
Managed IT Services
Proactive monitoring and support to prevent downtime before it happens.
- 24/7 system monitoring
- Remote help desk support
- Device management (computers, POS, tablets)
- Software updates and patching
- Backup monitoring
Security & Camera Systems
Protect your property with reliable, professionally managed systems.
- CCTV camera installation and support
- Access control systems (key fob, card access)
- Intercom systems
- Alarm system coordination
- NVR/DVR setup and troubleshooting
POS & Retail System Support
We keep your store running when it matters most.
- POS system troubleshooting
- Payment terminal connectivity issues
- Receipt printers and scanners
- Store system downtime support
Smart Building & HVAC Integration
Where building systems and technology come together.
- Building Automation Systems (BAS/BMS)
- Smart thermostats and HVAC controls
- Remote system monitoring
- Energy management systems
- IoT device integration
Cloud & Business Systems
Modern tools to keep your team connected and efficient.
- Microsoft 365 and Google Workspace setup
- Business email configuration
- Cloud storage and file sharing
- Remote access systems
Business Phone Systems (VoIP)
Reliable communication solutions for your operations.
- VoIP phone system setup
- Call routing and auto-attendants
- Mobile integration
- Phone and internet troubleshooting
On-Site Technical Support
Hands-on service when remote support isn't enough.
- On-site diagnostics and repairs
- Hardware replacement and installation
- Cable tracing and physical troubleshooting
- Coordination between IT, electrical, and HVAC systems
IT Project & Vendor Management
We manage the process so you don't have to.
- Coordinating IT and low-voltage installations
- Managing third-party vendors
- New store setups and rollouts
- Renovation and retrofit support